SEPT. 24-26, 2021
DANA POINT, CA

INFORMATION

FESTIVAL INFORMATION

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TICKETS

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Ticket Types Available

More details about each ticket type can be found on our Tickets page

How do I refund my Ohana 2020 ticket?

Emails were sent to all ticket purchasers outlining our refund policy on June 22, 2020. The 30 day period during which purchasers may request a refund closes on July 22, 2020. If you do not request a refund by July 22, 2020, we will automatically transfer your tickets to Ohana 2021. If you did not receive an email and would like to get a refund, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW (7469).

Can I roll my ticket over to 2021?

Absolutely! All 2020 tickets will automatically roll over to the 2021 festival – no action required.

Questions About Your Wristband?

Please email ticketing@ohanafest.com or call 888-512-SHOW (7469).

FESTIVAL DATES & HOURS

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Ohana Festival will take place on September 24-26, 2021 at Doheny State Beach. Doors will open at 12:00pm.

Ohana Encore will take place on October 1-2, 2021 at Doheny State Beach. Doors will open at 1:30pm.

BOX OFFICE LOCATION & HOURS

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The box office will be located on-site at Doheny State Beach – 25300 Park Lantern, Dana Point, CA 92629.

The box office will open 1 hour before the festival opens each day.

LOST & FOUND

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During festival weekend, the lost & found is located near the main entrance at the Guest Services tent. At the end of each night, all unclaimed items will be moved to the Box Office.

Post festival, all unclaimed items will be turned in to the Doheny State Beach Visitor Center.

FESTIVAL MAP

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HEALTH, SAFETY & SECURITY

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1.    OHANA COVID-19 HEALTH POLICY & ENTRY REQUIREMENTS

  • Proof of a negative COVID-19 test OR proof of full COVID-19 vaccination will be required to attend Ohana Festival and Ohana Encore 2021.
  • For patrons who are not fully vaccinated, a negative COVID-19 test result must be obtained within 72 hours of attending each day of the event.
    • Ohana Festival – 3-day ticket holders may be tested Thursday, Sept. 23rd or Friday, Sept. 24th for their negative result to be honored on all three festival days.
    • Ohana Encore – 2-day ticket holders may be tested Wednesday, Sept. 29th or Thursday, Sept. 30th for their negative result to be honored on both festival days.
  • Ohana Festival & Ohana Encore 2021 Entry Procedures
    1. Comply with the Ohana Fan Health Pledge (below)
    2. Each day, bring a copy of your proof of a negative COVID-19 test OR proof of fullCOVID-19 vaccination
    3. Bring your Festival Wristband
    4. Comply with Ohana’s Clear Bag Policy.
  • Ohana Fan Health Pledge:
    We ask that you not attend if any of the following is true for you or anyone in your party:
    • Within 14 days before attending the festival you have tested positive, or been exposed to someone who has tested positive for, COVID-19;
    • Within 48 hours prior to attending the festival, you have experienced symptoms of COVID-19 (e.g., a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention);
    • Within 14 days prior to attending the festival, you have travelled to any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19.

2.    WHEN DO I NEED TO TAKE MY COVID TEST?

  • Ohana Festival – 3-day ticket holders may be tested Thursday, Sept. 23rd or Friday, Sept. 24th for their negative result to be honored on all three festival days.
  • Ohana Encore – 2-day ticket holders may be tested Wednesday, September 29th or Thursday, Sept. 30th for their negative result to be honored on both festival days.

 

3.    WHAT KINDS OF COVID-19 TESTS WILL BE ACCEPTED?

  • Any antigen or PCR test will be accepted. Home testing kits are NOT accepted.

4.    WHERE CAN I GET A COVID-19 TEST NEAR THE FESTIVAL?

  • You can find a testing center here.

 

5.    WHAT IS THE PROTOCOL FOR CHILDREN?

  • All attendees, including children of all ages, must have a negative COVID-19 test or proof of vaccination, if eligible.

 

6.    WHERE CAN I GET VACCINATED?

  • If you are in California, you can register for a vaccination via My Turn. Alternatively, you can find vaccination options across the country here.

 

7.    WHEN IS MY LAST CHANCE TO RECEIVE THE VACCINE?  

  • Ohana Festival – In order to be fully vaccinated in time for Ohana Festival, you’ll need to have received your last Moderna or Pfizer (or single Johnson & Johnson) dose by September 10th. Please receive your first dose of Pfizer no later than August 20th or your single dose of Johnson + Johnson no later than September 10th.
  • Ohana Encore - In order to be fully vaccinated in time for Ohana Encore, you’ll need to have received your last Moderna or Pfizer (or single Johnson & Johnson) dose by September 17th. Please receive your first dose of Moderna no later than August 20th, your first dose of Pfizer no later than August 27th or your single dose of Johnson & Johnson no later than September 17th.

 

8.    WILL MASKS BE REQUIRED?

  • Masks will be required on the shuttles to/from the festival.
  • Masks are recommended at the festival, but not required, per state guidelines. Complimentary masks will be available on site per request.

 

9.    HELP. I BOUGHT A TICKET AND I TESTED POSITIVE FOR COVID-19. CAN I GET A REFUND?

  • Yes. Please send us a copy of your positiveCOVID-19 test result, your order number and specific ticket details to order-support@frontgatetickets.com
  • Additionally, if you’ve had COVID-19 or are still in the 14-day isolation window, you are also eligible for a refund. Please send us a copy of your positive COVID-19 test result, your order number and specific ticket details to order-support@frontgatetickets.com
  • You MUST request a refund by Sunday, September27th (Ohana Festival) or Saturday, October 1st (Ohana Encore).

 

10.  HELP. I’M IMMUNOCOMPROMISED AND CAN’T GET THE VACCINE. CAN I STILL ATTEND?

  • For patrons who are not fully vaccinated, anegative COVID-19 test result must be obtained within 72 hours of attending each day of the event.
    • Ohana Festival – 3-day ticket holders may be tested Thursday, Sept. 23rd or Friday, Sept. 24th for their negative result to be honored on all three festival days.
    • Ohana Encore – 2-day ticket holders may be tested Wednesday, September 29th or Thursday, Sept.30th for their negative result to be honored on both festival days.

 

11.  WHAT IS THE SECURITY SCREENING & ENTRY POLICY AT OHANA?

  • For the safety of everyone entering the festival, all fans are subject to a full and complete airport-style search prior to entry. This may include a full body pat-down and magnetometer screening before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian.
  • Please review the ALLOWED & PROHIBITED ITEMS list for a stress-free entry process.
  • CLEAR BAG POLICY: all bags will besearched before entry
    1. CLEAR bags madeup of clearplastic, vinyl, or PVC and must not exceed 12” x 6” x 12.” You may also bring aclear, resealable, 1-gallon plastic storage bag and non-clear small clutch bagsthat don’t exceed 4” x 6.5.”
    2. Backpacks andbags with multiple pockets are prohibited. Hydration packs are allowed but mustbe emptied of all liquid and have no more than two pockets in addition to theone holding the water reservoir.
    3. On a case-by-case basis, security maymake exceptions to the Clear Bag Policy for parents of babies/toddlers withdiaper bags, breastfeeding mothers, and those with documented medical needs.

 

ALLOWED & PROHIBITED ITEMS

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Guests and their belongings are subject to search upon entry. Please adhere to the rules below.


The following items are ALLOWED:

  • Bags in compliance with our Clear Bag Policy (please reference guide below)
  • On a case-by-case basis, security may make exceptions to the Clear Bag Policy for parents of babies/toddlers with diaper bags, breastfeeding mothers, and those with documented medical needs
  • EMPTY Refillable Water Bottles – NO GLASS
  • Stadium Chairs (the frameless, folding stadium cushion kind)
  • Standard-Sized Beach Towels (60” x 30”)
  • Towels must only be set up in designated areas depicted on the Festival Map – there will be signage on-site that will clearly mark where towels are permitted
  • PLEASE NOTE: This area will convert into a standing room only area once the site begins to fill up. Timing of this conversion is at the discretion of Ohana Festival management
  • The designated towel area is limited in size; space is reserved on a first come, first served basis
  • For safety concerns, towels/belongings must NOT be left unattended at any time. Security will be monitoring closely.
  • Collapsible strollers
  • Standard non-professional cameras (no detachable lenses)
  • Poster tubes
  • Rechargeable portable batteries
  • Chapstick
  • Sunblock (non-aerosol)
  • Medications with a prescription and a matching valid ID (venue is not Prop 64/215 approved)


The following items are PROHIBITED:

  • Bags/Backpacks not in non-compliance with our Clear Bag Policy (please reference guide below)
  • Glass of any kind, including glass bottles
  • Beach chairs / high-back chairs / backpack chairs / hammocks / other lounging equipment
  • Outside food and drinks
  • Coolers
  • Blankets & Towels that are larger than 60” x 30”
  • Umbrellas
  • Sand wagons
  • Narcotics and drug paraphernalia.
  • Alcohol of any kind
  • Drones or any other unmanned aircraft.
  • Kites
  • Marker pens and spray paint
  • Water guns and water balloons
  • Bicycles, skateboards, rollerblades, scooters (motorized or push), hoverboards, segways
  • Fireworks or other explosives
  • Glow sticks
  • Totems / flags / flag poles
  • Megaphones, PA systems, air horns
  • Coolers of any kind (non-medical)
  • Pets (service animals exempt)
  • Video recording equipment
  • Professional cameras and camera equipment
  • Audio recording equipment
  • Amplified sound devices (wireless speakers, etc.)
  • Flyers / stickers
  • Selfie sticks
  • Colors / no patches of affiliation (motorcycle club, gang, etc.)

*Subject to change

BAG POLICY

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Bags must be made of clear plastic, vinyl, or PVC and must not exceed 12” x 6” x 12.” You may also bring a clear, resealable, 1-gallon plastic storage bag and non-clear small clutch bags that don’t exceed 4” x 6.5.”

On a case-by-case basis, security may make exceptions to the Clear Bag Policy for parents of babies/toddlers with diaper bags, breastfeeding mothers, and those with documented medical needs.

SPECIAL HOTEL RATES

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Looking for a hotel? Click here to book your room for Ohana Festival!

LOCKER RENTALS & MOBILE CHARGING

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Keep your personal belongings secure and your phone charged by reserving a personal locker today before they sell out!

• Weekend 1: Reserve locker here!

• Encore Weekend: Reserve locker here!

When you reserve a locker online, you will receive an email 24-hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker. You will have unlimited access to your locker throughout the day.

Lockers will be offered in both the GA and VIP areas.


ARE CHILDREN ALLOWED AT THE FESTIVAL?

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Ohana Festival is a family event and all ages are welcome. Children 5 and under get into General Admission for free with a ticketed adult. Children of all ages need a ticket to get into the VIP area.

If taking the Ohana Festival shuttle to and from the site, all festival-goers will need their own shuttle pass (including children 5 years of age and younger).

EXIT & RE-ENTRY

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Same day re-entry will NOT be allowed once your ticket has been scanned. Once you exit the festival, you cannot re-enter on the same day.

HAVE MY WRISTBANDS BEEN SHIPPED?

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You can login and view your order status by clicking “Sign In” at the top of this page and then selecting “Manage Order”: https://ohanafest.frontgatetickets.com/

If you have any other questions about your tickets, our partners at Front Gate Tickets are happy to assist: www.frontgatetickets.com or call 888-512-SHOW (7469).

SUSTAINABILITY

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Ohana Festival strives to mitigate its impact on the environment. Maintaining the integrity of Doheny State Beach and raising awareness about the issues facing our environment are key missions of Ohana Festival. Stay tuned for more info regarding our 2021 sustainability initiatives!

CONTACT THE FESTIVAL

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General Information & Questions:

Tickets/Wristbands:

Sponsorship:

Press & Editorial Inquiries:

VIP:

Volunteers:

ADA Access & Accommodations:

MY QUESTION IS NOT LISTED. WHO CAN I CONTACT?

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Please contact info@ohanafest.com.

GETTING TO THE FESTIVAL

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FESTIVAL LOCATION

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PARKING

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On-site parking is EXTREMELY limited so Ohana has implemented a shuttle system that makes it easy to get to-and-from the festival site. Free parking is offered at the shuttle pick-up/drop-off area.

Shuttle hub is located at 1 Polaris Way, Aliso Viejo, CA 926565

SHUTTLES

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One Shuttle Pass is good for a ROUND TRIP ride to and from Ohana Fest.

Shuttle hub is located at 1 Polaris Way, Aliso Viejo, CA 926565

All festival-goes will need their own shuttle pass, including children 5 years of age and younger.

RIDE-SHARE

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Ohana Fest will have a designated rideshare drop-off/pick-up point on the corner of Dana Point Harbor Dr. & Pacific Coast Highway.

BIKE PARKING

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Dedicated bike parking will be located near the festival’s main entrance. Remember to bring your own lock as they will not be provided!

TICKET TYPES AVAILABLE

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LAYAWAY PLAN

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We offer a layaway plan for your ticket to the festival. The layaway plan option can be selected at checkout during the transaction process. After your first payment, the follow-up payments will be drawn automatically from the same payment method on the specified due dates. If you would like to change your payment info or simply for more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW (7469).

DOES MY CHILD NEED A TICKET?

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5 and under get into General Admission for free with a ticketed adult. However, children of all ages must have their own ticket to get into the VIP area.

TICKET PROTECTION

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SecureTicket™ can be added to your order at checkout during the purchase process. For additional information on SecureTicket™, please refer to Front Gate Tickets’ SecureTicket™ page or call 888-512-SHOW (7469).

BOX OFFICE LOCATION & HOURS

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The box office will be located on-site at Doheny State Beach – 25300 Park Lantern, Dana Point, CA 92629.

Box office hours will be announced closer to the event.

WRISTBAND SHIPMENT INFO

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Wristbands will ship 2-4 weeks prior to the festival.

You can login and view your order status by clicking “Sign In” at the top of this page and then selecting “Manage Order”: https://ohanafest.frontgatetickets.com/

If you have any other questions about your tickets our partners at Front Gate Tickets are happy to assist: http://support.frontgatetickets.co or call 888-512-SHOW (7469).

QUESTIONS ABOUT AN ORDER ALREADY PLACED/UPDATING ORDER INFORMATION

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If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW (7469).

HOW DO I UPGRADE TO A VIP TICKET?

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If you’d like to upgrade your tickets in advance, please contact our ticketing partner, Front Gate Tickets, for assistance at http://support.frontgatetickets.com or call 888-512-SHOW (7469), and have your original order number and information handy.

DO I HAVE TO ACTIVATE MY WRISTBAND?

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Wristband activation ensures a smooth process when entering the festival each day. Taking this simple action will secure your investment and make sure the unique ID associated with your wristband is tied to the right person. In the event you encounter any issues as you enter or exit the festival grounds, activated ticket-holders will receive quicker assistance. Activation instructions will be included when you receive your wristband.

QUESTIONS ABOUT YOUR WRISTBAND?

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VIP PACKAGE

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  1. Private VIP festival entrance
  2. (1) Complimentary round-trip shuttle pass to/from Ohana Festival and the shuttle stop (1 Polaris Way, Aliso Viejo, CA 926565)
  3. Dedicated VIP express lane at shuttle pick up/drop off
  4. Commemorative Ohana Fest beach bag containing a limited edition Ohana Fest 2021 beach towel, Pura Vida bracelet & a variety of other festival essentials!
  5. Private VIP festival entrance directly into the Lounge
  6. Prime viewing of Main Stage & access to VIP viewing bleachers
  7. Comfortable, shaded cabanas, hammocks, and lounge seating to relax beachside
  8. Exclusive VIP Beach Bar with beachside seating & screens with live stage feed
  9. In-lounge wait staff available for beverage service
  10. Air-conditioned premium restrooms
  11. Private bars pouring a variety of beers, wines, and cocktails
  12. (2) Complimentary drink credits for alcoholic and/or non-alcoholic beverages (valid only in VIP lounge)
  13. Complimentary gourmet bites by a local renowned chef
  14. Complimentary plant-based bites provided by Beyond Meat
  15. Complimentary beverages provided by Waterloo Sparkling Water
  16. Complimentary ice cream provided by Eclipse Foods
  17. VIP Lockers & mobile charging stations
  18. Dedicated in-lounge merchandise stand for convenient shopping
  19. Photo booth to capture all your unforgettable moments in the VIP lounge
  20. Additional culinary offerings available for purchase

ARE CHILDREN ALLOWED IN THE VIP LOUNGE?

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Yes. Children are allowed in the VIP Lounge but children of all ages must have their own VIP ticket in order to enter the Lounge.

CAN I UPGRADE FROM GA TO VIP?

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If you’d like to upgrade your tickets in advance, please contact our ticketing partner, Front Gate Tickets, for assistance at https://support.frontgatetickets.com or call 888-512-SHOW (7469), and have your original order number and information handy.

LAYAWAY PLAN FOR VIP TICKETS

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We offer a layaway plan for your ticket to the festival. The layaway plan option can be selected during the transaction process at checkout. For more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via https://support.frontgatetickets.com or call 888-512-SHOW (7469).

QUESTIONS ABOUT VIP?

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For all VIP related questions, please contact vip@ohanafest.com

ADDITIONAL INFORMATION

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VOLUNTEER

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How do I become a volunteer?

Please contact volunteerhere18@gmail.com to apply to be an Ohana Fest volunteer.

SPONSORS

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2020 Festival Sponsors

Please visit our Partners page for a complete list of our 2021 festival partners.

How Do I Become A Sponsor?

Please contact sponsorship@ohanafest.com with inquiries.

MEDIA & PRESS

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Press And Editorial Information

Please contact ohana@ledecompany.com for inquiries.

ACCESSIBILITY / ADA

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Ohana is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at contact@tenfiftyent.com. We will do our best to assist you and address your accessibility needs.

Wheelchair Accessibility

The venue is fully navigable for people with mobility disabilities. The event is held on grassy terrain with concrete paths throughout the show. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services kiosk. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.

ADA Parking

There will be extremely limited ADA parking for guests with disabilities onsite. ADA parking is available on a first come, first serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued to must be present in the vehicle, as a driver or passenger. Parking is in a public beach lot and is not reserved for Ohana.

Offsite Accessible Shuttles

We strongly recommend using the offsite shuttles; wheelchair accessible shuttles are kept on standby at all times. These shuttles can take disabled guests from designated shuttle stops in the surrounding area to the venue.

ADA Entrance

There will be an ADA entry lane/entrance, located at the main entrance. Disabled guests may use this lane/entrance to safely enter the venue. After using ADA entry, please visit the Accessibility Services kiosk immediately after so that you can keep using ADA entry for the following show days.

Accessibility Services Kiosk

Please Note: You must stop here to get your ADA wristband credential.
There will be an Accessibility Services kiosk conveniently located inside the venue across from the merchandise booth. At this location, you can:

  • Get your ADA wristband credential
  • Get your ADA questions answered
  • Learn about our accessibility services

Wristband Policies:

  • ADA wristbands are good for the whole weekend
  • DO NOT remove your wristband for the entire duration the event
  • One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services kiosk to be reissued

Accessible Viewing Area

There will be an accessible viewing area made available to ADA patrons at the main stage right behind the walking path and in front of the main stage bleachers. To gain access to this area, please visit us at the ADA kiosk.

Accessible Viewing Area Policies:

  • Companions may be asked to stand in the back if capacity is reached
  • Patrons and companions may not smoke in these areas
  • Patrons are asked to not save spots

Service Animals

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials and allowed within the event footprint.

The following guidelines must be followed:

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
  • Service animals must be housebroken and should use the service animal relief area
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
  • All animals should have legally required vaccinations.

Effective Communication Requests

If you would like to request any of the following services:

  • ASL interpretation for any performance
  • Closed Captioning
  • Braille/Large Font Print
  • Guided Tours
  • Other forms of Effective Communication

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please email us at contact@tenfiftyent.com.

Additional Services

  • ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with an event staff member.
  • First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at contact@tenfiftyent.com for further assistance.

Comments, Questions & Suggestions

Ohana will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.


In continually trying to make our event more accessible, we encourage you to contact us at contact@tenfiftyent.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.


We hope you find this guide informative, we look forward to seeing you at Ohana!